The X-Sabre 3 often cannot be used with the Tidal connect function

[Carmelo]

Hello everyone, I recently purchased an X-Sabre 3 which I am very satisfied with except for the Tidal connect function which often fails.
In particular, using the Tidal app on my smartphone, if I try to switch the output from the smartphone to the X-Sabre 3 when the streamer is in standby, the operation fails and the Sabre remains visible among the options but cannot be activated until I reset the device by disconnecting the power.
Has anyone had a problem like this? Thanks for your attention

[arash]

yep! i have this exact issue occsionally on the element x2 pure

[Carmelo]

I would add that the problem does not occur with the Roon and Spotify apps installed on the same smartphone.
I have spoken to Tidal support several times, but it has not been possible to resolve the issue

[Faby]

I'm afraid this is a common issue for anyone , it seams on every matrix streamer model.
The only temporary fix you can do is to unplug the power cable and restart the device.

To mitigate the pain, I've posted a request to implement at least a feature in the app to fully reboot the device, that would be much more acceptable rather than unplug the power cord.
But so far I had no answer from Matrix team.

[Carmelo]

It would be interesting to know if the administrator has any information on this matter. I also asked TIDAL support for information; I'll keep you up-to-date

[Wei Cao]

I'm afraid this is a common issue for anyone , it seams on every matrix streamer model.
The only temporary fix you can do is to unplug the power cable and restart the device.

To mitigate the pain, I've posted a request to implement at least a feature in the app to fully reboot the device, that would be much more acceptable rather than unplug the power cord.
But so far I had no answer from Matrix team.

Hi Faby,
I got your request. I have forward it to the dev team for evaluation, but I don't have a reply about if this functionality could be added yet.
Sorry.

[Wei Cao]

Hi Carmelo,
Is this issue happen when every time you wake up the device by TIDAL Connect playback?
Or it has a certain probability to happen?

[Carmelo]

HI Wei Cao,
thanks for your interest. 
YES, in my experience this problem occurs every time I wake up the device by TIDAL Connect playback; furthermore, it also sometimes occurs when switching the output with the X-Sabre 3 already running. 
Obviously I tried using other smartphones and my desktop PC and I had the same results

[Wei Cao]

Hi Carmelo,
What's the firmware version of your X-SABRE 3?
When the issue happens, is there any error message pop up in TIDAL app?

[Carmelo]

Hi,

my firmware version is 1.0.9 Build010

When the issue appens no error message appears; simply the streamer remains visible among the output devices but it is not possible to select it