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+--- 主题： The X-Sabre 3 often cannot be used with the Tidal connect function (/showthread.php?tid=628)
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The X-Sabre 3 often cannot be used with the Tidal connect function - Carmelo - 11-12-2023
Hello everyone, I recently purchased an X-Sabre 3 which I am very satisfied with except for the Tidal connect function which often fails.
In particular, using the Tidal app on my smartphone, if I try to switch the output from the smartphone to the X-Sabre 3 when the streamer is in standby, the operation fails and the Sabre remains visible among the options but cannot be activated until I reset the device by disconnecting the power.
Has anyone had a problem like this? Thanks for your attention
RE: The X-Sabre 3 often cannot be used with the Tidal connect function - arash - 11-12-2023
yep! i have this exact issue occsionally on the element x2 pure
RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Carmelo - 11-12-2023
I would add that the problem does not occur with the Roon and Spotify apps installed on the same smartphone.
I have spoken to Tidal support several times, but it has not been possible to resolve the issue
RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Faby - 11-13-2023
I'm afraid this is a common issue for anyone , it seams on every matrix streamer model.
The only temporary fix you can do is to unplug the power cable and restart the device.
To mitigate the pain, I've posted a request to implement at least a feature in the app to fully reboot the device, that would be much more acceptable rather than unplug the power cord.
But so far I had no answer from Matrix team.
RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Carmelo - 11-13-2023
It would be interesting to know if the administrator has any information on this matter. I also asked TIDAL support for information; I'll keep you up-to-date
RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Wei Cao - 11-14-2023
(11-13-2023, 08:20 PM)Faby 提到: I'm afraid this is a common issue for anyone , it seams on every matrix streamer model.
The only temporary fix you can do is to unplug the power cable and restart the device.
To mitigate the pain, I've posted a request to implement at least a feature in the app to fully reboot the device, that would be much more acceptable rather than unplug the power cord.
But so far I had no answer from Matrix team.
Hi Faby,
I got your request. I have forward it to the dev team for evaluation, but I don't have a reply about if this functionality could be added yet.
Sorry.
RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Wei Cao - 11-14-2023
Hi Carmelo,
Is this issue happen when every time you wake up the device by TIDAL Connect playback?
Or it has a certain probability to happen?
RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Carmelo - 11-14-2023
HI Wei Cao,
thanks for your interest.
YES, in my experience this problem occurs every time I wake up the device by TIDAL Connect playback; furthermore, it also sometimes occurs when switching the output with the X-Sabre 3 already running.
Obviously I tried using other smartphones and my desktop PC and I had the same results
RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Wei Cao - 11-14-2023
Hi Carmelo,
What's the firmware version of your X-SABRE 3?
When the issue happens, is there any error message pop up in TIDAL app?
RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Carmelo - 11-14-2023
Hi,
my firmware version is 1.0.9 Build010
When the issue appens no error message appears; simply the streamer remains visible among the output devices but it is not possible to select it