Element i2 not finding firmware server to update

[Joseph_2173]

I received an alert in the MA app to update to firmware v1.1.2 build16.

message returned after clicking return button - Firmware update Failed to download firmware, please try again.
trying to update on unit returned message - Cannot reach Matrix server.

How long until this error is resolved?

[Wei Cao]

Hi Joseph,
It seemed that the cummunication from your ISP to Matrix Audio's server is not good enough. Can you enable a wifi hotspot from your phone, connect your element i2 to the phone hotspot and check for update?

[Joseph_2173]

Hi Joseph,
It seemed that the cummunication from your ISP to Matrix Audio's server is not good enough. Can you enable a wifi hotspot from your phone, connect your element i2 to the phone hotspot and check for update?

Thank you for the advice. I am now downloading through my mobile hotspot. Is there a Domain or IP address that I need to have my ISP unblock? I have owned the element i2 for almost a year and this is the first time I have been prevented from downloading an update

[Wei Cao]

Is there a Domain or IP address that I need to have my ISP unblock?

If possible, please have the ISP to not block urls from domail *.matrix-digi.com.
Thank you.