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+--- 主题： Element i2 not finding firmware server to update (/showthread.php?tid=604)
Element i2 not finding firmware server to update - Joseph_2173 - 10-19-2023
I received an alert in the MA app to update to firmware v1.1.2 build16.
message returned after clicking return button - Firmware update Failed to download firmware, please try again.
trying to update on unit returned message - Cannot reach Matrix server.
How long until this error is resolved?
RE: Element i2 not finding firmware server to update - Wei Cao - 10-24-2023
Hi Joseph,
It seemed that the cummunication from your ISP to Matrix Audio's server is not good enough. Can you enable a wifi hotspot from your phone, connect your element i2 to the phone hotspot and check for update?
RE: Element i2 not finding firmware server to update - Joseph_2173 - 10-24-2023
(10-24-2023, 05:55 AM)Wei Cao 提到: Hi Joseph,Thank you for the advice. I am now downloading through my mobile hotspot. Is there a Domain or IP address that I need to have my ISP unblock? I have owned the element i2 for almost a year and this is the first time I have been prevented from downloading an update
It seemed that the cummunication from your ISP to Matrix Audio's server is not good enough. Can you enable a wifi hotspot from your phone, connect your element i2 to the phone hotspot and check for update?
RE: Element i2 not finding firmware server to update - Wei Cao - 10-31-2023
(10-24-2023, 01:37 PM)Joseph_2173 提到: Is there a Domain or IP address that I need to have my ISP unblock?
If possible, please have the ISP to not block urls from domail *.matrix-digi.com.
Thank you.