11-14-2021, 04:18 AM
(10-29-2021, 12:23 PM)Tom 提到: Hi, Tom.
I have same problems.
Can you send me repair tools.
Thanks in advance.
Success!
The support team sent me a set of software repair tools.
After downloading them, I opened them in a web browser, then ran a very simple procedure
(to input the correct IP address). Roon now recognizes the Element X as a Roon-ready device.
The new MA Remote also seems to work now. I did delete then reinstall it.
After doing that, the controls seem to work and I was able to play a track from my local library.
This repair took more than 1 month. I hope Matrix Audio agrees, this was a little too long.
I even began looking for a replacement device. Unfortunately, there does not seem to be another product (available in the USA) that offers the same combination of features, build quality, etc., at a competitive price. I considered networked players such as the Bryston BDA 3.14 (Canada), Cambridge Audio Edge NQ (UK), and Exasound S88 (Canada). These are all more expensive than the Element X, but I am not confident they would offer better sound quality (enough to justify the prices). I also looked at several products by Lumin (based in Hong Kong), but some of them cost more than $10K USD !
