09-26-2021, 07:54 AM
Hi Tom,
Can you do the following tests:
1. Turn the element X on, let it connect your network properly. Select Network input.
2. Disconnect the power cable of the element X, wait for 20 seconds, connect power cable and boot the device.
Then check Settings/Audio in Roon if the element X show as a Roon Ready device.
Regarding the issue #2, can you record a video to show us the issue happen? It's better we can see both the screen of your phone and the element X. You can send the video (link) to our support email support@matrix-digi.com
Best regards.
Wei
Can you do the following tests:
1. Turn the element X on, let it connect your network properly. Select Network input.
2. Disconnect the power cable of the element X, wait for 20 seconds, connect power cable and boot the device.
Then check Settings/Audio in Roon if the element X show as a Roon Ready device.
Regarding the issue #2, can you record a video to show us the issue happen? It's better we can see both the screen of your phone and the element X. You can send the video (link) to our support email support@matrix-digi.com
Best regards.
Wei
