01-04-2022, 05:28 AM
Hi Scott,
1. Except for the network input, do other input channels have the same problem that static on right side?
2. Does the RCA/ XLR line output have this problem?
3. For the issue 'turn it off and it would shut down then immediately turn back on again' which mentioned on your email, please disconnect all connections, keep only the power cord connected, use the infrared remote control to shut down, compare the test results?
4.How loud is the noise? Does the noise accompany the music or does it completely cover up the music?
5.Can you take a video to show the noise problem? that will help us better understand the problem.
Thank you!
Tao
1. Except for the network input, do other input channels have the same problem that static on right side?
2. Does the RCA/ XLR line output have this problem?
3. For the issue 'turn it off and it would shut down then immediately turn back on again' which mentioned on your email, please disconnect all connections, keep only the power cord connected, use the infrared remote control to shut down, compare the test results?
4.How loud is the noise? Does the noise accompany the music or does it completely cover up the music?
5.Can you take a video to show the noise problem? that will help us better understand the problem.
Thank you!
Tao
