Important Notice on Regional Sales and Service Policy of Matrix Audio

Dear Customer,

Thank you very much for your support and trust in the Matrix Audio brand!

Matrix Audio products are distributed according to specific countries and regions, with availability limited to designated territories. This approach is designed to ensure that customers have convenient access to products and technical services, with timely support provided by local dealers and distributors.

Please note that technical support, firmware updates, and warranty services are available only for products purchased through authorized sales channels in their designated regions. Products obtained through cross-regional sales may have certain functions restricted by software protection. If you encounter such a situation, we kindly ask you to contact the dealer from whom you purchased the product.

To enjoy complete service warranty and ensure the best performance of your product, we recommend avoiding unauthorized channels (such as personal resellers or cross-border e-commerce platforms). We encourage you to purchase through the following official channels:

1. Local dealers or authorized distributors

We suggest purchasing from Matrix Audio’s authorized dealers or distributors in your country/region, so that you can benefit from comprehensive technical support and warranty services. Please click the link to check our authorized partners: https://www.matrix-digi.com/contact/dealer

2. Matrix Audio Online Store

If there is no authorized dealer or distributor in your country/region, please purchase directly from our official website.

Once again, we sincerely appreciate your understanding and continued support!

Matrix Audio Team