06-02-2020, 09:36 AM
Hi Steve,
can you specify the current version number of your app and firmware number of your element Ｘ?
To check if the IR remote control works, you can use the native camera app of an android phone, see if there is light come from the IR transmiter when you pressing the buttons on the remote control through the camera and screen of your android phone. If you can see purple light flashing when pressing, it means the remote control works. If there is still no light even if you have tried with new batteries, you can confirm the remote control defective.
Please let me know the test result. Thank you!
Hi Robert,
also, please specify the app version and firmware of your Matrix product.
can you specify the current version number of your app and firmware number of your element Ｘ?
To check if the IR remote control works, you can use the native camera app of an android phone, see if there is light come from the IR transmiter when you pressing the buttons on the remote control through the camera and screen of your android phone. If you can see purple light flashing when pressing, it means the remote control works. If there is still no light even if you have tried with new batteries, you can confirm the remote control defective.
Please let me know the test result. Thank you!
Hi Robert,
also, please specify the app version and firmware of your Matrix product.
