01-13-2023, 02:00 PM
(01-09-2023, 06:52 AM)Wei Cao 提到:(01-08-2023, 10:02 PM)Alexandre 提到: Can I have an update please ?
How can I open a ticket ?
Hi Alex,
Sirry. We have no ticket system.
I asked tech support of Netgear China, they said it is possible that R7800 does not compatible with some of the network devices. (They were reported some imcompatibility cases with some other smart home devices) But if you can contact your local tech support of Netgear, they might provide additional advices for the imcompatibility.
I will feedback your issue to the dev team. But I don't know if they can improve it.
Hello Wei,
The issue comes clearly from the Matrix streamer. I never had a similar issue.
Ethernet connection is buggy and reboot in a loop his network service (white then red icon).
Even if I reserve an IP to the streamer on the router, it keeps rebooting with the same IP so DHCP server and IP reservation works correctly.
Also, wireless is managed by the same router and it works.
Can you help to finally resolve this issue please ?
Alex
