01-08-2024, 04:51 AM
Dear Arash,
Does the issue easy to reproduce at your side? If so, can you record a short video and share it to us for a reference? Please include how to reproduce the issue and how does the device reacts in the video.
By the way, can you upload the logs from the settings menu after the issue happened again? In the last item "Tech support" in settings menu of the device. Let me know the time when the issue happened, so that we can find the logs easier.
Does the issue easy to reproduce at your side? If so, can you record a short video and share it to us for a reference? Please include how to reproduce the issue and how does the device reacts in the video.
By the way, can you upload the logs from the settings menu after the issue happened again? In the last item "Tech support" in settings menu of the device. Let me know the time when the issue happened, so that we can find the logs easier.