01-04-2022, 05:27 AM
Hi Pompi
We released 2 firmware updates to the element series products.
The 1st time is B91901 firmware whch was released at Feb 3rd. The 2nd time is C02001 which was released at Nov 5th.
Are you sure the issue came at 2-3 months ago?
We will double check if the recent 2 firmwares may causes the issue reported.
By the way, the city we based at, Xi'an, now is in lockdown due to a new wave of COVID-19 outbreak, and we have no expected time of unlock. We are not able to get to our office. So the response may not fast enough. Please understand.
Wei
We released 2 firmware updates to the element series products.
The 1st time is B91901 firmware whch was released at Feb 3rd. The 2nd time is C02001 which was released at Nov 5th.
Are you sure the issue came at 2-3 months ago?
We will double check if the recent 2 firmwares may causes the issue reported.
By the way, the city we based at, Xi'an, now is in lockdown due to a new wave of COVID-19 outbreak, and we have no expected time of unlock. We are not able to get to our office. So the response may not fast enough. Please understand.
Wei
