All apps unable to detect mini-i4

[Ryan_3384]

Hi Ryan,
Sorry. It is Chinese New Year Holiday from Feb 7th to Feb 17th. So we are not available for supporting you during these days.
Please watch the videos below, where describing how to use TIDAL and Spotify.
https://www.matrix-digi.com/help/1022#list
If that's really what you did, and you still can't find the streamer in TIDAL and Spotify. Can you record a short video to show how did you do and what happened to your operations?
And if AirPlay works for you as expected?

By the way, 1.0.2 is a very old firmware version. The latest firmware version is 1.0.7. Please check for update from the device settings menu.

Hello. Following up on this. Are you able to see the photos I attached? I am still unable to use my mini-4 and I'm hoping you have another suggestion for what is wrong.
Thank you