Element S - now a brick

[charles_758]

Can you send some photos or screenshots of your system and apps. It would include more useful information.
Thank you.

Due to the delays in getting support, i have returned the element to the distributor.
Please note, it is suggested the usb implementation of the element is at fault for my problems. Inserting any other streamer into the chain fixes the problem.
Matrix should try and recreate the problem since it is so new and not rigorously tested as older element units are.
This scenario was exactly what i experienced with the purchase of my first element 4 years ago. The dlna implementation, which matrix stated was robust, turned out to be a disaster. Eventual admission and engineering work by matrix corrected the problem via a firmware update. I was one of the first to adopt matrix and learned (as many have) that products are released and may not meet spec or every situation. 

Even if i had the element to take a picture of i dont see how a picture would help
What info would you like other than what was provided in my op?  This seems like a delay tactic or a miscommunication or understanding.