03-24-2023, 12:22 AM
Dear MA,
Two major problems have developed with my Element X which I purchased from Moon Audio in March 2020. First, about a month ago my Element X began dropping off the network repeatedly and it it takes a hard reboot by disconnecting the power for 30 seconds to restore. The unit sometimes will not connect to the network for several minutes on start up and never without a hard reboot.
Second major problem occurred two days ago. The right channel has developed a distorted buzz that is clearly audible at low volumes and introduces distortion. The motor boat put-put-put buzzing changes volume as I rotate the volume control up and down. The buzzing gets louder as I turn the volume control down and softer as I go through the volume ladder steps up. Very strange. Is this a an issue I can get repaired?
Element X March 2020
SW Ver: C02001
HW Ver: 1.6
Please advise on both issues.
Steve
Two major problems have developed with my Element X which I purchased from Moon Audio in March 2020. First, about a month ago my Element X began dropping off the network repeatedly and it it takes a hard reboot by disconnecting the power for 30 seconds to restore. The unit sometimes will not connect to the network for several minutes on start up and never without a hard reboot.
Second major problem occurred two days ago. The right channel has developed a distorted buzz that is clearly audible at low volumes and introduces distortion. The motor boat put-put-put buzzing changes volume as I rotate the volume control up and down. The buzzing gets louder as I turn the volume control down and softer as I go through the volume ladder steps up. Very strange. Is this a an issue I can get repaired?
Element X March 2020
SW Ver: C02001
HW Ver: 1.6
Please advise on both issues.
Steve
