Matrix Element X Display LED Lights Not Working

[Tom_2387]

There are several pixels out on the display letters.  Does anyone else have this issue?  Is there a solution to resolving the problem with the display?    

[Wei Cao]

Hi Tom,
It seems a hardware issue to the LED display part.
Can you send some info to my PM?
1. Where you based at?
2. Where did you purchased your device?
3. Serial number of your device.

Thank you.