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Element X - No Sound
#1
Hardware Version 1.6
Firmware Version C02001

Unit was working, but now no longer generating output. 

Problems started yesterday (Friday). 

Most basic test: Internet Radio - Headphone Output (Balanced, XLR4). 

iPhone App shows music streaming; but no output to either XLR4 Headphones, or XLR Speakers.

Primary listening configuration is Windows 10 / USB connection / Roon / XLR Active Speakers. 
Last Windows updates installed Tuesday 2022-08-09. 

I have deleted, and reinstalled MatrixAudio_v5.40.0_2022-05-30_setup.

I have done the Option 15 "Load Default". 

I have shut down, and restarted everything. 

Right now, Matric Audio Control Panel shows "USB Audio Device - No Devices Connected". 

Roon shows the Element X as an Audio Output; and if I start playback, the screen lights up, and the display
recognizes Roon-generated Volume Changes. 

The Roon Log shows recurring "DeviceOpenFailed" error msgs:
---------------------------------------------------------------------------
08/13 16:15:34 Trace: [rnet/RnetJsonClient] GOT NONFINAL
{"status": "DeviceChanged", "device":
{"device_id": "{96E40D71-C371-4E96-B7BD-FFF35903AA24}",
"type": "asio", "error_message": "DeviceOpenFailed",
"name": "Matrix ASIO Driver", "config":
{"volume": null, "external_config": {"product_override": "590"},
"unique_id": "c7d48525-25e4-2419-114a-d717bc56333a",
"output": {"device": "{96E40D71-C371-4E96-B7BD-FFF35903AA24}",
"name": "Matrix ASIO Driver", "type": "asio", "force_max_volume": false,
"dsd_mode": "dop"}}}}

----------------------------------------------------

Windows Events include:

----------------------------------------------------
A service was installed in the system.
Service Name:  MatrixUsbAudio_cci_{60806d8f-a07c-47ad-91b5-32500dc89b60}

Service File Name:  C:\Program Files\Matrix Audio\Matrix Audio Driver\x64\MatrixUsbAudio.sys

Service Type:  kernel mode driver

Service Start Type:  demand start
Service Account:


----------------------------------------------------
The MatrixUsbAudio_cci_{73ed775e-3f58-469e-8a20-ffef0a71c37b} service failed to start due to the following error:
A device attached to the system is not functioning.
----------------------------------------------------

Any advice or suggestions appreciated. 

Thx
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#2
Unplug the power cable from the outlet for 10-20 seconds
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#3
(08-14-2022, 03:39 AM)Aibek 提到: Unplug the power cable from the outlet for 10-20 seconds

... tried multiple times. Sad
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#4
... left the unit powered up ... yesterday it was still silent; today it's working again.

Still doesn't show up in Matrix Audio Control Panel.

==> Please advise.
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#5
Hi Sean,
When the unit worked again, what input channel were you you using with the element X?
Only when the element X is set to USB Audio input channel and you connected the unit with your computer over a USB cable, the element X would display in Matrix Audio Control Panel.
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#6
> When the unit worked again, what input channel were you you using with the element X?

USB.

> the element X would display in Matrix Audio Control Panel.

Yup; but it doesn't.

Several hours of listening today, then mid-way thru some Paul Bley, <poof>, everything is silent again.

Roon logs ... can send full logs, if helpful; this looks the oddest to me:
-----------------------------------------------------------------------------------------------------------------
08/19 15:41:03 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:20/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas
08/19 15:41:05 Trace: GetImageData[Remote](id=85873 spec=16by7_2048 key=vaxeaaaa uri=https://imagecache.roonlabs.net/im/1/artists/7a004d4e30303030373435363137/photo/16by7_2048.jpg) => fetched in 228ms status=200 size=129844 overalltime=287ms
08/19 15:41:05 Debug: [easyhttp] [6105] GET to http://127.0.0.1:9300/image/vaxeaaaa.16by7_2048.jpg returned after 288 ms, status code: 200
08/19 15:41:05 Trace: [broo/images] caching http://127.0.0.1:9300/image/vaxeaaaa.16by7_2048.jpg etag=b17b9d47027f60cd410a9902aece2ee94b025c3f expiration=8/21/2022 7:41:05 PM
08/19 15:41:05 Debug: FTMSI-B-OE qo/1724C197 exit thread signalled
08/19 15:41:05 Debug: FTMSI-B qo/1724C197 download status: AllBlocksDownloaded accessTimeout:False openFiles:1 prevSadFirstBlockRetrieved,False,1)
08/19 15:41:05 Info: FTMSI-B qo/1724C197: allocated bw changed from 51200 to 0 kbps
08/19 15:41:05 Info: FTMSI-B qo/4DAF9EBB: allocated bw changed from 0 to 51200 kbps
08/19 15:41:05 Info: FTMSI-B 1 FileCache qo/7343E495 dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:46':8) --> bw limit:0kbps
08/19 15:41:05 Info: FTMSI-B 2 FileCache qo/E57A1312 dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:4':108) --> bw limit:0kbps
08/19 15:41:05 Info: FTMSI-B 3 FileCache qo/6FF6CF96 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:4':107) --> bw limit:0kbps
08/19 15:41:05 Info: FTMSI-B 4 FileCache qo/A0C850DE dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:2':23) --> bw limit:0kbps
08/19 15:41:05 Info: FTMSI-B 5 FileCache qo/63B9796E dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:2':24) --> bw limit:0kbps
08/19 15:41:05 Info: FTMSI-B 6 FileCache qo/CE02B441 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:45':4) --> bw limit:0kbps
08/19 15:41:05 Info: FTMSI-B 7 FileCache ti/2E363194 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:46':7) --> bw limit:0kbps
08/19 15:41:05 Info: FTMSI-B 8 FileCache qo/1724C197 dwStatus:AllBlocksDownloaded files:1 accessTimeOut:False priorities: ('zoneplayer:47':18) --> bw limit:0kbps
08/19 15:41:05 Info: FTMSI-B 9 FileCache qo/9D4C721C dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:45':3) --> bw limit:0kbps
08/19 15:41:05 Info: FTMSI-B 10 FileCache qo/4DAF9EBB dwStatusBig GrinownloadNotStarted files:1 accessTimeOut:True priorities: ('zoneplayer:47':19) --> bw limit:51200kbps
08/19 15:41:05 Debug: FTMSI-B-OE qo/4DAF9EBB created new req 1 for block 0 p 4294967295; active requests 1
08/19 15:41:05 Debug: FTMSI-B-OE qo/1724C197 rid:1 request ended -- first block: 0 blocks read: 721 download speed: 8154kbps response time: 690ms
08/19 15:41:06 Debug: [easyhttp] [6107] GET to https://streaming-qobuz-std.akamaized.ne...1qui_edo4A returned after 568 ms, status code: 200
08/19 15:41:06 Debug: FTMSI-B got length for qo/4DAF9EBB; 23.5 MBytes
08/19 15:41:06 Debug: FTMSI-B qo/4DAF9EBB download status: FileLengthRetrieved accessTimeout:True openFiles:1 prevSadDownloadNotStarted,True,1)
08/19 15:41:06 Debug: FTMSI-B-OE set min bandwidth for qo/4DAF9EBB to 841 kbps
08/19 15:41:06 Info: FTMSI-B-OE qo/4DAF9EBB rid:1 response took 568ms
08/19 15:41:06 Debug: FTMSI-B qo/4DAF9EBB download status: FirstBlockRetrieved accessTimeout:False openFiles:1 prevSadFileLengthRetrieved,True,1)
08/19 15:41:06 Info: [Basement - Matrix Element X] [zoneplayer] Open result (Queueing): Result[Status=Success]
08/19 15:41:07 Debug: FTMSI-B qo/4DAF9EBB download status: FirstBlockRetrieved accessTimeout:True openFiles:1 prevSadFirstBlockRetrieved,False,1)
08/19 15:41:08 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:25/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas
08/19 15:41:09 Trace: [library] endmutation in 12ms
08/19 15:41:13 Trace: [Basement - Matrix Element X] [zoneplayer/raat] sync Matrix Audio element X: realtime=49194787230392 rtt=0us offset=42793071230us delta=-72us drift=3701us in 30.436s (121.611ppm, 437.799ms/hr)
08/19 15:41:13 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:30/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas
08/19 15:41:14 Info: [stats] 11465mb Virtual, 3323mb Physical, 2286mb Managed, 5529 Handles, 227 Threads
08/19 15:41:19 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:35/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas
08/19 15:41:24 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:40/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas
08/19 15:41:29 Info: [stats] 11433mb Virtual, 3323mb Physical, 2294mb Managed, 5520 Handles, 219 Threads
08/19 15:41:29 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:46/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas
08/19 15:41:30 Debug: FTMSI-B-OE qo/4DAF9EBB exit thread signalled
08/19 15:41:30 Debug: FTMSI-B qo/4DAF9EBB download status: AllBlocksDownloaded accessTimeout:True openFiles:1 prevSadFirstBlockRetrieved,True,1)
08/19 15:41:30 Info: FTMSI-B qo/4DAF9EBB: allocated bw changed from 51200 to 0 kbps
08/19 15:41:30 Info: FTMSI-B 1 FileCache qo/7343E495 dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:46':8) --> bw limit:0kbps
08/19 15:41:30 Info: FTMSI-B 2 FileCache qo/E57A1312 dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:4':108) --> bw limit:0kbps
08/19 15:41:30 Info: FTMSI-B 3 FileCache qo/6FF6CF96 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:4':107) --> bw limit:0kbps
08/19 15:41:30 Info: FTMSI-B 4 FileCache qo/A0C850DE dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:2':23) --> bw limit:0kbps
08/19 15:41:30 Info: FTMSI-B 5 FileCache qo/63B9796E dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:2':24) --> bw limit:0kbps
08/19 15:41:30 Info: FTMSI-B 6 FileCache qo/CE02B441 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:45':4) --> bw limit:0kbps
08/19 15:41:30 Info: FTMSI-B 7 FileCache ti/2E363194 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:46':7) --> bw limit:0kbps
08/19 15:41:30 Info: FTMSI-B 8 FileCache qo/1724C197 dwStatus:AllBlocksDownloaded files:1 accessTimeOut:False priorities: ('zoneplayer:47':18) --> bw limit:0kbps
08/19 15:41:30 Info: FTMSI-B 9 FileCache qo/9D4C721C dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:45':3) --> bw limit:0kbps
08/19 15:41:30 Info: FTMSI-B 10 FileCache qo/4DAF9EBB dwStatus:AllBlocksDownloaded files:1 accessTimeOut:True priorities: ('zoneplayer:47':19) --> bw limit:0kbps
08/19 15:41:30 Debug: FTMSI-B-OE qo/4DAF9EBB rid:1 request ended -- first block: 0 blocks read: 751 download speed: 7889kbps response time: 568ms
08/19 15:41:34 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:51/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas
----------------------------------------------------------------------------------------
... sorry, I don't have a specific timestamp for when I told Roon to stop trying, but I think

Unplugged, waited, restarted, streaming from the DAC to headphones. Silence.

Any advice appreciated ... Thx
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#7
Can you record a video of the device screen, your computer display and the connection of the devices when the issue happens again?
Please share me a link to this video via the forum PM.
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#8
Hi Wei Cao,

I have a strange problem with my Element i2. I downloaded the latest Matrix Audio driver (with Control Panel) on my PC, select Input as USB Audio, and connected the USB. So the results are strange:

My computer recognized the "Element Series" as a "Playback Device", BUT it does not show up on the Matrix Audio Control Panel.

Strangest of all: I can Play/Pause control my Music (Youtube, Spotify, Tidal) on my Computer browser by the Play/Pause button on the Element i2. BUT there is no sound!

If I switch to Streaming Music (through WiFi) and control with my Phone, then the Music comes out normally. So the Output and connection is not the problem.

I am totally stuck ... maybe a problem with the USB port?
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