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MA Remote app crashes
#1
Hi guys,

Since the latest update of MA Remote app (2020.04.01), it keeps crashing when starting up (while displaying Waiting for the device to connect to the WLAN...). If I reinstall the app, it recognizes my Element i as Element-X, before crashing again. I have a OnePlus 5T, running Android 9. I would appreciate if you could look into this, or provide an older apk version of the app.

Thanks
Gábor
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#2
Hi Gabor,
Sorry to make you trouble. We will try to reproduce your issues in our office.
You can download elder version by the following links.
https://www.matrix-digi.com/app/MA_Remote_2.1.0.apk
https://www.matrix-digi.com/app/MA_Remote_2.0.2.apk

Thank you again.

Cao
Chief Fun Officer of Matrix Audio Wink
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#3
Thank you, the older versions work just fine. I have upgraded the firmware of the Element i to the latest version, then installed the latest MA Remote app again. It still recognizes my player as Element-X, then crashes. Hope this helps.

Thanks
Gabor
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#4
(04-08-2020, 07:17 AM)Gábor 提到: Thank you, the older versions work just fine. I have upgraded the firmware of the Element i to the latest version, then installed the latest MA Remote app again. It still recognizes my player as Element-X, then crashes. Hope this helps.

Thanks
Gabor

Can you please upload a photo of Product Info of your element i?
you can find the page at and of the device settings menu.
Chief Fun Officer of Matrix Audio Wink
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#5
   
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#6
hi Gabor, can you contact me by email?
please send a picture of your device screen displaying Product Info in settings menu.
My email address is caowei@matrix-digi.com
Chief Fun Officer of Matrix Audio Wink
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#7
Today I got the same problem.
MA Remote updated from previous version (v.2.1.2) to the latest 2.1.3 version (via Google store) and after this the application keeps crashing in a loop when starting up. I've uninstalled and re-installed it again but no luck so far.
To fix the problem, I've downloaded previous version: v.2.1.2 from the address above (thank you for sharing it) and installed it on the phone. After this all work like a charm.

The Matrix device is: Element M with latest firmware (B51501) installed.
The phone device is: Samsung S8+ with latest updates.
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#8
(05-16-2020, 05:51 PM)Ion 提到: Today I got the same problem.
MA Remote updated from previous version (v.2.1.2) to the latest 2.1.3 version (via Google store) and after this the application keeps crashing in a loop when starting up. I've uninstalled and re-installed it again but no luck so far.
To fix the problem, I've downloaded previous version: v.2.1.2 from the address above (thank you for sharing it) and installed it on the phone. After this all work like a charm.

The Matrix device is: Element M with latest firmware (B51501) installed.
The phone device is: Samsung S8+ with latest updates.

Got it.

Can you help us to test a newer beta version? If so, please send an email to support@matrix-digi.com, we will provide the download link to you.
Thank you.
Chief Fun Officer of Matrix Audio Wink
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