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Matrix mini i3 pro problems
#1
I have a Matrix mini i3 pro from a local reseller, from november 2020 untill now. Great piece of equipement, I spent many hours listening to music, using my Audeze LC2-Closed back with balanced cable.
Recently, from 2 or 3 days, I noticed a strange behaviour, the balanced amplifier seems always connected, no matter if the headphones are plugged in or not. This happens no matter if I listen from my computer, via USB, or stream from ROON. There is no click when plugging headphones or when I remove the jack. See the pictures for better explanations:

1 - Both headphones connected, the display shows both volumes (Normal behaviour)

[图: se7gDFQ.png]

2 - Only the balanced headphone connected, the display shows only the balanced volume (Normal behaviour)

[图: O2d9Ml2.png]

3 - Only the unbalanced headphone connected, but the display shows both volumes, as if the other headphone is also connected (Not normal behaviour)

[图: Jq929fP.png]
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4 - No headphone connected, but the display shows the balanced amplifier's volume and the headphones indicator (Not normal behaviour)
I6654545466uyytytiuiyiyuiiopopopui456456567545I iiiii - 8887676766g565689898uo89797666787865756456re54545a[图: 6XC6uZM.png]
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#2
Hi Sergiu
Can you send the following info to me via private message?
- Serial number of the mini-i Pro 3
- The dealer you purchased from?
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#3
Sure, thank you. Message sent!
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#4
I have to update the topic, the Matrix mini i3 distributor from whom I bought the product behaved exemplary, fast and professional, so I want to thank avstore.ro for their support and also thank Wei Cao for his advice and involvement!
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#5
Glad to hear.
Best regards.
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