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Element X - unable to upgrade to newest firmware version
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Question 
Sorry for cross-posting (I also posted in the master firmware thread but wasn’t sure if that’s the right place), anyway…

I have a Matrix Audio element X that’s currently running firmware version C01901. However, when I try to upgrade to the latest firmware (C02001), MA Remote reports that my "Firmware is up to date."  What's wrong?

I’m running the latest iOS app version (v3.0.3 on an iPad FWIW), the serial number of my Element X is VA3SL19284, and its hardware version is 1.6.

Thanks in advance for your help! 
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