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+--- 主题： Big problem with mini-i pro 3! (/showthread.php?tid=90)
Big problem with mini-i pro 3! - Alejandro - 12-11-2020
I'm from Chile, South American. I just bought a mini-i pro 3, but I am quite disappointed as I have been testing the equipment for a few hours and I am constantly experiencing problems with it.
I turn on the DAC and after a while it freezes. It does not respond to the commands I send with the remote control and neither do the physical buttons on the same device respond. I can't even turn off the device. To do so, I have been forced to unplug the power cord. I checked the firmware version and it appears that it is working with version C313B6.
The problem repeats itself every time and every time I turn it on and use it.
What could be the problem and the solution?
![[图: 20201211-173438.jpg]](https://i.postimg.cc/mDsdYx72/20201211-173438.jpg)
RE: Big problem with mini-i pro 3! - Alejandro - 12-13-2020
I recorded a video with the problem. I share it:
https://www.dropbox.com/s/21m5zgopnc21nus/20201211_191616.mp4?dl=0
RE: Big problem with mini-i pro 3! - Alejandro - 12-22-2020
I was able to contact the company's technical support, who very quickly and kindly remotely checked my equipment and determined that it had a factory fault. They asked to contact the seller to send me a replacement unit, so I did. I sent back the faulty unit and am now awaiting the arrival of the new replacement unit. I hope this does not give me problems.
RE: Big problem with mini-i pro 3! - Wei Cao - 12-23-2020
(12-22-2020, 03:36 AM)Alejandro 提到: I was able to contact the company's technical support, who very quickly and kindly remotely checked my equipment and determined that it had a factory fault. They asked to contact the seller to send me a replacement unit, so I did. I sent back the faulty unit and am now awaiting the arrival of the new replacement unit. I hope this does not give me problems.
Dear Alejandro,
Sorry for the inconvence.
I missed your posts . Please let me know if you have solve this problem by a replacement.
Best regards.
Cao
RE: Big problem with mini-i pro 3! - Alejandro - 12-29-2020
(12-23-2020, 01:05 AM)Cao Wei 提到:(12-22-2020, 03:36 AM)Alejandro 提到: I was able to contact the company's technical support, who very quickly and kindly remotely checked my equipment and determined that it had a factory fault. They asked to contact the seller to send me a replacement unit, so I did. I sent back the faulty unit and am now awaiting the arrival of the new replacement unit. I hope this does not give me problems.
Dear Alejandro,
Sorry for the inconvence.
I missed your posts . Please let me know if you have solve this problem by a replacement.
Best regards.
Cao
Hello Cao Wei!
Finally, yesterday I received my replacement unit. I must say that now it works perfectly and without failures. On the other hand, the seller, Shenzen Audio, offered to reimburse me for the cost of shipping I did to return the defective product.
I was very satisfied with the solution and with the speed with which they helped me solve the problem.
Thank you very much for your concern. I am only waiting for the Roon Ready certification to be completely happy!
RE: Big problem with mini-i pro 3! - Igor_3357 - 02-02-2024
Hello, I have the same problem. What do you recommend?