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Element i connection problem - 可打印的版本

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Element i connection problem - Giovanni_1677 - 12-19-2021

Hi,
since yesterday the MA Remote (on iOS 15.2) cannot play songs from Tidal, internet radio or from my Library (on USB thumb drive). The song starts to play for a few seconds, then stops.
The device can play music continuously through Tidal via AirPlay only.

My router does recognize the Element I as a device in its list of connected devices (the Element i network setting is on WiFi and it is connected correctly)
Reconfiguring my network I noticed that the device now is recognized with a "partial" serial number.
I am using the latest versions of iOS (15.2), MA remote (3.0.3) and Element i firmware (C02001)

I am attaching some screenshots

Thank you


RE: Element i connection problem - Wei Cao - 12-21-2021

Dear Giovanni,
We are aware of your issue. Our support team will contact you as soon as possible.
Thanks for your understand.

Wei