09-17-2023, 02:20 PM
You've got to be kidding me. I'm very disappointed, but not surprised by your reply. Very poor customer service on the part of MA.
It took multiple requests and my message clearly expressing frustration and dissatisfaction to even merit a pointless and totally useless reponse from MA.
It's meaningless for you to keep apologizing for any inconvenience. Your customers expect results and high quality when they're spending thousands of dollars on your products!!!
Your customers want to know what the issues are and when you're going to get the Element S Roon Ready certified. Perhaps you should have worked with Roon to get certified before releasing the Element S. At this point, it's abundantly clear you have significant issues to work out before you get Roon certification, and the Element S continues to be a defective product, and that the problem goes well beyond one small bug. I expected a lot better from MA, but now I know better.
My biggest regret is trusting MA and spending $1,500 of my hard earned money on this defective product. I'll definitely be taking my business and money elsewhere. Good luck.
It took multiple requests and my message clearly expressing frustration and dissatisfaction to even merit a pointless and totally useless reponse from MA.
It's meaningless for you to keep apologizing for any inconvenience. Your customers expect results and high quality when they're spending thousands of dollars on your products!!!
Your customers want to know what the issues are and when you're going to get the Element S Roon Ready certified. Perhaps you should have worked with Roon to get certified before releasing the Element S. At this point, it's abundantly clear you have significant issues to work out before you get Roon certification, and the Element S continues to be a defective product, and that the problem goes well beyond one small bug. I expected a lot better from MA, but now I know better.
My biggest regret is trusting MA and spending $1,500 of my hard earned money on this defective product. I'll definitely be taking my business and money elsewhere. Good luck.
